The TTC continues its important work to provide accessible services and facilities to our customers. Staff are undertaking a city-wide program to upgrade city bus stops, to make the system accessible, to fulfill objectives of the TTC’s Accessibility Plan and the City of Toronto’s Seniors Strategy, and to fulfill legal obligations under the Accessibility for Ontarians with Disabilities Act (AODA). These upgrades are funded, in part, by the Government of Canada through the Public Transit Infrastructure Fund (PTIF). Since December 2017, 532 stops have been upgraded with another 600 stops to be completed by 2025.

On June 7, 2016, City Council approved the following report.

Bus Stop construction:

Each location requires different scope and work requirements. Construction activities include:

  • Widening bus stop concrete pads to allow the deployment of the ramp to serve customers using mobility devices.
  • Extending bus stop concrete pads to accommodate the longer articulated buses.
  • Relocating some stops (within the City right-of-way (ROW)) to an area where they can be better accommodated or relocating stops closer to a protected crossing (i.e. a signalised intersection or pedestrian crossing) for customer safety.
  • Bus stops at major intersections may include utility locations to provide safe placement of the new bus stop pads.
  • Traffic control measures and lane closures to complete work and protect workers.
  • Catch basin relocations.
  • Each bus stop could take up to a month to complete, and stops at major intersections could take a few months to complete, pending site conditions and weather.

City Transportation Involvement:

  • All bus stop construction proposals and layouts have been approved by the City of Toronto (CoT).
  • A City inspector is present at construction sites at the handover (from TTC to the CoT) to ensure that the bus pad has been constructed according to the City’s guidelines.

City ROW issues:

  • Private encroachments are defined as anything installed, constructed or planted within the public road allowance or ROW that has not been installed, constructed or planted by the City. For more information, please visit the City website.
  • Property owners should remove items located within ROW such as bushes, fences, landscaping, sprinklers, and/or decorative objects.
  • The City is not required to repair any private encroachment on City property, such as a fence, stair or retaining wall, damaged because of road repair, reconstruction, snow removal or street cleaning. Property owners are responsible for removing their encroachments from City property, at their cost.

TTC Communications:

The work is required to make the stops accessible to people with disabilities in accordance with AODA legislation.

  • Despite all work being on City ROW, Councillors may receive some complaints from adjacent property owners. Threats from property owners to staff who are implementing legally mandated accessibility construction — in support of people with disabilities — are not acceptable and will not be tolerated.
  • The previous City Council was notified of the work in December 2017.
  • Residents and businesses near affected bus stops received/will receive construction notices before the work begins.
  • Residents and businesses that were identified as having private encroachments within the City ROW were/will be notified with a letter outlining the specific encroachment to be removed and an outline of the expected construction.

A customer using a mobility device to board an accessible bus via the ramp at a stop that is not accessible, requires the customer to manoeuver their mobility device onto the area behind the sidewalk to board the bus, as seen below.

Lengthening Bus Pad Requirements:

  • Where we have substandard bus pads in boulevards adjacent to the sidewalk on routes where the TTC currently operates, or plans to operate articulated buses, to ensure that all doors open adjacent to a hard surface.
  • The standard length of bus pads is 16 metres. Depending on site conditions and frequency of services, the bus pads could be shorter/longer than 16 metres.
  • At bus stops served by more than 20 buses per hour during the busiest periods or by more than one bus route, constructed to accommodate two buses at a time.

Widening Sidewalk Requirements:

  • The existing sidewalk width is about 1.7 metres; crews must widen the sidewalk to a minimum of 2.4 metres.
  • At busier stops, it is desirable to make the bus pad 2.4 metres wide along its entire length to provide space for customers to wait and not obstruct the pedestrian clearway.

Below is an example of a new concrete pad at a bus stop. Here, the bus pad would be widened adjacent to where the front door of the bus would open to deploy the accessibility ramp and where the private bush/fence encroachment needs to be removed to accommodate the new concrete bus pads.